Return Policy

At On Target 007, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy to make the process as smooth as possible.

Conditions for Returns

  1. Eligibility for Returns:
    • Items must be returned within 30 days of purchase.
    • Items must be in their original condition, unused, and in the original packaging.
    • Proof of purchase is required for all returns.
  2. Non-Returnable Items:
    • Items that have been used or damaged by the customer.
    • Items without the original packaging or proof of purchase.
    • Custom-made or personalized items.

Return Process

  1. Initiate a Return:
    • Contact our customer service team at [email protected] or call us at +27659020408 to initiate a return.
    • Provide your order number and details of the item you wish to return.
  2. Return Authorization:
    • Our customer service team will provide you with a return authorization number and instructions on how to return the item.
  3. Shipping the Return:
    • Pack the item securely in its original packaging.
    • Include the return authorization number and proof of purchase in the package.
    • Ship the item to the following address:
    • On Target 007
    • China Mall, B10 Industrial Rd
    • Amalgam, Johannesburg, 2092
    • South Africa

Refunds

  1. Processing Refunds:
    • Once we receive and inspect the returned item, we will process your refund.
    • Refunds will be issued to the original payment method within 7-10 business days.
  2. Partial Refunds:
    • Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

Exchanges

  1. Eligibility for Exchanges:
    • Items can be exchanged within 30 days of purchase.
    • Items must be in their original condition, unused, and in the original packaging.
  2. Exchange Process:
    • Contact our customer service team to initiate an exchange.
    • Follow the same return process as outlined above.
    • Once we receive the returned item, we will ship the replacement item to you.

We appreciate your business and are committed to providing you with the best customer service experience. Thank you for shopping with On Target 007!